SERVE AND INSTRUCT: Local business owners and their employees participated in a Princeton Merchants Association (PMA)-hosted workshop led by representatives from Zingermans, an independently owned family of businesses based in Ann Arbor. Pictured here (from left) are: Mark Censits, President of PMA and owner of CoolVines; Ann Lofgren of Zingermans; Tom Janick of Craft Cleaners; Lewis Wildman of Jordans Stationery and Gifts; Fran McManus of the Whole Earth Center; Katie Frank of Zingermans; and Raoul Momo of the Terra Momo Restaurant Group. |
The Princeton Merchants Association-organized workshop on Monday focusing on customer service as a priority saw about 155 participants coming from 30 Princeton businesses. The training held in the librarys Community Room was led by representatives from Zingermans, an Ann Arbor-based family of businesses that grew from a single deli to include a bakery, creamery, restaurant, coffee roasters, a candy manufacturing company, a mail-order business, and a training operation.
This is a job that really is demanding under the best of circumstances, said Congressman Rush Holt (D-12) in an interview the day after his re-election for a seventh consecutive term. With the complicated messages that came from the voters this year, it will be especially hard, he added.
“It’s a full circle moment,” said Edwidge Danticat, describing the aptness of her Friday evening appearance at the Princeton Public Library to discuss her new book, Create Dangerously. The inception of the book, she explained, occurred two years ago when she visited Princeton University to deliver the Toni Morrison Lectures.